Can I change or cancel my order?
Once the "order confirmation" email is received, the order can no longer be changed. It is possible however, to cancel the order, up until the time you receive notification (by email) that the order has begun being processed. After that time orders can no longer be cancelled but product can be returned, for any reason, within 14 days. For further information please consult our sale terms.
Which courier do you use for deliveries?
The courier may vary according to the order destination. The delivery methods are as follows:
ITALY: 4-5 working days
EU: 6-7 working days
US: 4-5 Working days
Which courier do you use for deliveries?
The courier may vary according to the order destination.
The delivery methods are as follows:
ITALY: 4-5 working days
EU: 6-7 working days
US: 4-5 Working days
What are the delivery costs?
Delivery costs vary according to destination and the quantity of goods purchased and are clearly shown in real time during purchase and in the order summary.
When will my order be fulfilled and what are the shipping delivery times?
Orders are processed the day after confirmation of payment. Once shipping procedures have begun, a confirmation email will be sent with the relative Tracking Code. Shipments can be tracked using this code from the first working day after receipt of the confirmation email. Delivery dates may vary based on product and location. Products shipped within Italy and United States are generally delivered in 4-5 working days of shipment, while products shipped within the European Union are delivered approximately 6-7 working days after shipment.
What is the best way to care for and store my Officina Bernardi jewelry?
OFFICINA BERNARDI jewelry has a unique brilliance which deserves to be preserved over time. Proper treatment and care of OFFICINA BERNARDI jewelry is essential in avoiding unnecessary damage. It is therefore important to follow the recommended precautions in order to maintain the beauty and splendor of your jewelry just like the first day you received it. Sterling Silver tends to oxidize with time, yet this can occur even sooner if the jewelry comes in contact with damaging agents (ex. perfumes, salt water, sulfur, skin creams, hair spray, chlorine, etc). The degree and speed of oxidation is also influenced by skin type and particular habits of the person wearing the jewelry. For this reason, oxidation is not considered a manufacturing defect and therefore is not covered by the warranty.
To best preserve OFFICINA BERNARDI jewelry, we recommend the following:
- Always open the clasp before removing your bracelet or necklace;
- Clean jewelry with lukewarm water and neutral soap, then brush lightly with a soft toothbrush;
- Rub jewelry with a polishing cloth in order to prevent oxidation and restore brilliance;
- The use of silver polishing product is not recommend as it may damage any specially oxidized finishes;
- Avoid having jewelry come in contact with hairsprays, perfumes, cosmetics, chemicals, ammonia, bleach, chlorine and salt water;
- Avoid wearing jewelry while sleeping, showering, or during sport activities;
- Store jewelry in its protective box or pouch when not being worn.
Does my Officina Bernardi jewelry come with a warranty?
The OFFICINA BERNARDI eSTORE will replace any damaged item due to manufacturing flaws free of charge for up to 2 years from the date of purchase. Please retain your order confirmation/invoice (or pass it on to the person receiving your purchase as a gift) as valid proof of purchase. Wear due to use, improper use and oxidation, are not covered by the warranty.
How can I activate the Officina Bernardi WARRANTY PLUS?
By filling in and submitting, no later than 30 days from the date of the purchase of your Officina Bernardi® jewelry, the form you find on the below link, you will register your purchase and activate, free of charge, a supplementary warranty year.
ACTIVE A SUPPLEMENTARY WARRANTY YEAR
